Uber is an efficient, affordable, and reliable taxi-hailing service in the world. The mobile App connects the rider, and the driver/partner.
The administrators, technology experts, and customer support teams manage the day to day operations of Uber Customer service for drivers are extended through different platforms.
Uber Customer Service for Drivers
This important endeavor assures riders’ safety and trouble-free driving experience. The company also walks a fine line between consumer welfare and cost optimization.
The management aspires to scale up the business operations without sacrificing transport security.
The driving partners are in the business to make a living based on demand. Their driving skill and personality are tested on a daily basis in busy traffic. Uber customer service for drivers is provided to tackle some of these issues –
- Passengers do not want to admit that they are not tech savvy. Their ignorance and high expectations from an innovative service can have negative effects. Uber partners expect co-operation, but sometimes the riders make impossible demands. They blame the driver despite providing the wrong location or address for pick up. Finicky and vain passengers also take a long time to dress up, do the packing, and get into the Uber car.
- The urban chaos has been well researched, and drivers can get very lonely. Most of the time they are on the road without any company. Their communications are strictly remote, and they do not feel relief or joy. Unlike Limo or valet services, they do not get a chance to interact with the manager or team leader in person.
- Technical issues are an important and often neglected aspect of ride-sharing services. The app updates have to be prompt, and drivers expect email alerts and additional support. Since the drivers are in the business for money, their time is also valuable. They do not like being treated unequally, and delay in support hurts their service quality.
- The GPS system is both a boon and bane for the driving community. The experienced city drivers know all the shortest routes. However, they are forced to drive on busy roads with heavy traffic. Failure to comply with official policy or rider’s demands can affect their rating. So, they end up delivering non-optimal services without any joy.
Types of Driver Support
Digital technology is the strength of an urban transport enabler like Uber Customer service for drivers is assured through the following delivery mechanisms –
1. In-Built App Features
Uber releases cutting-edge App updates for all the Smart phones in the market. Android and iPhone subscribers are in majority, and their platform support is assured.
The latest features include convenient information display and account management. Drivers can check payment statements, add new vehicles, and update their profile.
They can also depend on the Help menu feature in the App to report general or last trip issues.
The main website of Uber has abundant information that is helpful to drivers. The help.uber.com site can be accessed from any device with internet.
All the technical, troubleshooting, fare estimates, and payment details can be browsed online.
The drivers can also report on any type of issue after logging in into their personal accounts. Local websites, with comprehensive driver guides, are more easily accessible.
3. Call Centre
Uber customer service for drivers is just a phone call away for account holders. Use the blue phone icon on the top right corner of your screen.
The national or regional call support agent responds within 2 minutes. You can speak English to report incidents or problems.
4. Greenlight Spots
They are local offices of Uber that are available in select countries and locations. The drivers can submit documents, or get their vehicles inspected here.
They can also walk in for general information, video tutorials, and friendly guidance.