Uber FAQ, Frequently Asked Questions

Many different transport service providers are there which provide the services of transport. Now booking a vehicle for transport had become easy. With the help of app on mobile as well as through the website, anyone could book the cab without any issues.

There are various transport service provider which provides the services to the customer through mobile app and website.

The transport service provider through which most of the user book in Uber and there are various questions which arises in the mind of its users. There are many common Uber FAQ which the user always wanted to know such as –

1. In which all cities does Uber is present?

Answer – There are various places in which the Uber is present and still extending its boundaries. There are various countries in which it has hold its position and place in the heart of its users.

Most of user who travel with cab services, they prefer Uber among others. The list of cities in each part of the world could be found through this link https://www.uber.com/en/cities/.

All the places where the Uber is there is mention in this and a user could find out through this. In all the places where Uber is not there, while trying to book in that place it would give the message that Sorry this facility is not available over here.

2. How does the cancellation of cab could be done?

Answer – After booking the cab, if a user would like to cancel the booking to any of the reasons such as ETA is longer, problem with the attitude of driver and many more.

Then the user could cancel the cab within five minutes. If it would take longer than it would cost the cancellation chargers, which a user needs to pay in the next ride. See detailed info here, How to cancel Uber Ride

3. If cancellation charge is being applied wrongly?

Answer – There are times when cancellation charges are being applied wrongly, then the user could do the following steps to get their cancellation charges back –

• Go to the help section.
• Open the ride for which the cancellation charges is being applied.
• In this cancellation charges would be shown.
• Select the trip.
• There is an option where the user could choose ‘I was charged wrong cancellation fees’.
• Select the right reason for cancellation.
• If found right, then cancellation fees would be credited to the account.
• This credit could be used in the next ride.

Note: See Uber cancelation policy

4. Can Uber account be canceled?

Answer – Both the user and driver are rated after their ride. If any of these are continuously getting bad rating in the Uber account, then it would be discretion of Uber to close the account.

These ratings depend on the attitude and behavior of the user and driver. To driver the rating would be given by the user and to users by the drivers.

It is not there that on one or two bad ratings could block the account. But if many or frequent bad ratings are given, then it could make the account stand cancelled.

Read this: How to delete Uber account?

5. How could Uber ride be booked for other riders?

Answer – There are times when the user needs to book the cab for other members of the family. So a user could book the same by the following way –

In this case they could put their location in the pickup location correctly. This is essential as the GPS location of the person is not there, so the location in the pickup should be absolutely correct.

After putting the pickup location then a user need to put the drop or destination location. Then the ride could be booked for the person in other location.

While doing the confirmation then user need to select the option for whom the ride is booked, self or someone else. Select the option of someone else while doing the confirmation.

After selecting the confirmation for someone else then they need to put the number of the person for whom the ride is being booked.

After confirming the rider would get the message and similar to the cab driver.

Now they both could contact and locate each other.

6. Does the prices of Uber change a lot?

Answer – The price of Uber is fixed and it does not change. These prices are fixed as per the place or cities. In different cities it changes and these are available on their site.

Other is when the rider had booked the cab for a certain location and suddenly while ride take the driver to other location or far from that location, then in these cases rider could need to pay extra.

7. Does Uber has different prices from the airport for different cities?

Answer – In different cities the prices of cab from airport could be changed due to various reasons such as taxes imposed by the government, fees to be paid in airports, and many others.

But the user could check the fare from the website of Uber made for that location and could get an idea of the fare. Mostly the fare for all in a particular location is same.

8. Could the passenger look for its rating in the app?

Answer – The passenger could view the rating below, name mentioned in the app. There would be rating in the app where the rider could view their rating.

These rating depends on the behavior of user towards the driver. If the rider is humble and respect the driver as human being then the rating would be high.

Read this: How to check uber rating (With Picture)

9. What is the surge price in Uber?

Answer – There are many times when the demand of the cab is much more than the cab. So to equalize the demand and supply, there is the need to increase the price of cab.

So the increase in price for meeting the demand is known to be surge pricing. The surge price could be due to various reason such as when there is peak hours of working, bad weather is there, holidays or festive time, and many more.

During these time the demand of cab is more so it could be managed by surging the price. So that less of demand for the cab would be there.

10. Are the cancellation charges during surge price same as that of normal prices?

Answer – The cancellation charges also increases during the surge hours as the driver had missed an opportunity to earn during the surge prices due to the booking.

If the cancellation is made when the surge price is applied then it would might have hire cancellation charges as that of normal prices.

11. What is Uber Ride Pass?

Here’s are details about Uber Ride Pass

12. What to do when Uber account hacked? 

Quick tips to do when your Uber account hacked

There are various questions which arises in the mind of users. These could depend on the various things which a user need to face while dealing with Uber.

But there are many frequent Uber FAQ which are there in the mind of every users and getting an answer to them would solve their queries.