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How to Get Refund from Uber

Many people do not know how to raise a request for the refund of money. Ordering an Uber is very simple. Your phone knows your location and Uber has your most visited places saved.

  • You do not even need to take cash out to pay the driver.
  • The problem arises when you want to raise a dispute for refund fare for the trip.
  • That means getting Uber refund. It should be as easy as ordering an Uber, except that is where the problem arises.
  • Uber will accept your claim and give you refund if your dispute is genuine and legitimate.

Don’t Worry!!! We are here to help you.

WAYS TO RAISE A DISPUTE:

Page Contents

  • WAYS TO RAISE A DISPUTE:
    • Raising refund dispute using the Uber App
    • How to Get Refund from Uber for any reasons- Video
    • Raising refund dispute using the Uber Website

This article will elaborately explain two different ways to get your Uber refund. You can either get your Uber refund by Using the Uber App or by Using the Uber Website.

Raising refund dispute using the Uber App

There is feature in-app to report issues with the ride.

Uber app is a user-friendly application which is very easy to operate. You must be logged into your Uber account before accessing any in-App features. If you are not logged in, then use phone number and password to log into your account.

Step 1. After logging in, you can now see a button on the top left corner of your screen. It looks like three horizontal lines ☰. Tap that button.

uber refund

Step 2. You can select My Trips. All your past and upcoming trips will be displayed in this section.

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Step 3. Click on the Past Trips and select the trip you wish to dispute for the refund.

uber refund

Step 4. Choose the reason for raising Dispute by clicking I was incorrectly charged a cancellation fee if you do not agree with a cancellation fee.

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Step 5. This will open the form that will allow you to dispute a cancellation fee. If the request raised is genuine, Uber will refund the extra money which was charged.

uber refund

Step 6. If you want a refund for anything other than cancellation charges, then choose I would like a refund. You can find it under the list of Help options.

uber refund

Step 7. Choose the issue which would describe your request correctly. This section includes eight reasons for raising a dispute.

uber refund

  • My driver didn’t start or end my trip on time – choose this option when you feel your trip took a long time only because of your driver.
  • My driver took a poor route – Uber will refund your fare if you choose this option only in extreme cases. If the driver took the cab in an altogether different way then only select this option.
  • My driver stopped mid-trip – You shouldn’t be charged for any stops if your driver stopped the trip for his work. If you were charged, select this option.
  • I did not take this trip – If you see a trip and a receipt for a trip you didn’t take then select this option.
  • I missed my flight or event – Uber doesn’t claim responsibility for missing flights or events, but you can choose this option if you feel that your driver was the main reason for this problem.
  • I was charged a cleaning fee – if you were wrongly charged for cleaning, then select this issue.
  • I paid a toll for my driver – Uber fare automatically calculates all the toll you encounter during your trip; you shouldn’t have to pay a toll for your driver.
  • I paid my driver cash – Uber provides Cashless transactions; if you paid cash for your ride, choose this option.

Step 8. After selecting the option, you will have to type in the details of your dispute.

uber refund

Step 9. Your options will vary according to the issue you selected.

uber refund

Step 10. You will be asked to fill more information regarding the issue.

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Step 11. The more detail you provide, the more informed a decision Uber will be able to make.

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Step 12. Finally, tap Submit. Uber will analyze your problem, and if the dispute raised for Uber refund is found genuine, you will get the refund.

uber refund

How to Get Refund from Uber for any reasons- Video

Raising refund dispute using the Uber Website

Step 1. Visit the Uber help website by clicking on this link https://help.uber.com/ and sign into your account to view your trip history and file a dispute for a specific trip. You can use your phone number or email id to login.

uber refund

Step 2. On the left side of the window, you will see a Riders tab. Click on that tab. In the drop-down menu, you will find a Trip and Fare Review section. Click on a specific trip you want to raise the issue for the refund.

uber refund

Step 3. In the drop-down menu, you will find a Trip and Fare Review section. Click on a specific trip you want to raise the issue for the refund.

uber refund

Step 4. Choose the reason for raising dispute by clicking I was incorrectly charged a cancellation fee if you do not agree with a cancellation fee.

uber refund

Step 5. This will open the form that will allow you to dispute a cancellation fee.

uber refund

If the request raised is genuine, Uber will refund the extra money which was charged. If you want a refund for anything other than cancellation charges, then choose I would like a refund. You can find it under the list of Help options

Step 6. Choose the issue which would describe your request correctly. This section includes several reasons for raising a dispute.

uber refund

  • My driver didn’t start or end my trip on time – choose this option when you feel your trip took a long time only because of your driver or he didn’t stop the trip even after dropping you off.
  • My driver took a poor route – Uber will refund your fare if you choose this option only in extreme cases. If the driver took the wrong route then only select this option.
  • My driver stopped mid-trip – You shouldn’t be charged for any stops if your driver stopped the trip for his work. If you were charged, select this option.
  • I did not take this trip – If you see a trip and a receipt for a trip you didn’t take then choose this option.
  • I missed my flight or event – Uber doesn’t claim responsibility for missing flights or events, but you can choose this option if you feel that your driver was the main reason for this problem.
  • I was charged a cleaning fee – if you were wrongly charged for cleaning, then select this issue.
  • I paid a toll for my driver – Uber fare automatically calculates all the toll you encounter during your trip; you shouldn’t have to pay a toll for your driver.
  • I paid my driver cash – Uber provides Cashless transactions; if you paid cash for your ride, choose this option.

Step 7. After selecting the correct choice, you will have to fill a form stating all the information about the trip and your disputes. Different reasons will have slightly different forms. For example, if you selected “I paid my driver cash” there will be a field for you to enter what was the amount of cash paid.

uber refund

Step 8. Try to be reasonable and polite while raising a dispute. Click on the submit button and send it to Uber. Uber will get back to you within few business days after properly reviewing the situation.

uber refund

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Filed Under: Uber-Guide Tagged With: uber features

Reader Interactions

Comments

  1. Ali says

    May 11, 2018 at 5:35 am

    We were 3 of us going from Sydney CBD to Sydney Airport, we ordered an Uber X, we only had couple of luggage , 1st the Uber driver couldn’t find us, then he called and asked us walk all the way to cross the road.
    As soon as he saw us with couple of luggages, he opened his car boot which was filled with lots of junks and had no room for one small luggage, he was rude and he left. So as we were late for our Airport check-in we got a taxi, we were on our way to the airport then we saw a huge bill from Uber $35.17 for the trip we didn’t use. There is no way to contact directly to Uber for a refund and the help/support in Uber site is useless.

    Reply
  2. Keith says

    January 10, 2019 at 12:13 am

    Someone put an uber ride on my credit card fraudently through paypal. I don’t know who did this. How do I get Uber support to nullify this transaction 6U7819101P047133N. Prompt response is appreciated!! This trip was taken on January 9th at 1:45 PM This criminal should be apprehended and punished. Trying to get Uber to respond has been very frustrating.

    Reply
  3. John Nelson says

    January 25, 2019 at 2:53 pm

    I bought a $25.00 gift card for my daughter and she tried to put it in her app and it wont work. I would like a refund of $25.00 or put $25.00 in her app.

    Reply
  4. Ikponmwosa ogbeiwi says

    March 20, 2019 at 7:16 pm

    I was charged for 6 dollars 60cent that I did not use, I didn’t ride with uber why I charged please I need a refund

    Reply
  5. Beryl Allison says

    April 2, 2019 at 3:03 pm

    My name is Beryl Allison on the 28th of Feb I arrived from Jamaica I asked someone to call Uber they put all info in the phone says no net work I had to take the airport taxi yet I was charged $20 I did not know how to cancel seeing I am a senior I would like to have my money back.This was Bradley Int Airport

    Reply
  6. Justin says

    May 26, 2019 at 3:27 am

    My home to DFW airport fare is around $65.
    On Thursday, returning home, the estimated price was $61. When I got home,
    the uber changed me additional Tolls,Surchage, and fee $51.71.
    Charging me a total amount of $101.33. Outrageous, there is no way toll could cost that much.
    Trip
    Thursday, May 23, 2019 6:57 PM
    UberX Ford Explorer KYJ9804

    Trying to dispute my fee, but they removed that option.
    The app and web pages are worthless.

    Reply
  7. Douglas Beattie says

    September 3, 2019 at 2:47 pm

    I was charged a $5.00 cancellation fee for a “Comfort trip with Cassandra 31 August 2019, 3:54pm” that would have been from Anaheim, CA to LGB airport. When I try to ask for a refund Uber points to a ride I subsequently took following the cancellation and I don’t want this later driver to be impacted by my comments.
    The ride I cancelled was because the drivers vehicle was too small for what a “Comfort” was advertised to be. It could not hold my family, (three adults and a small child), and our carry on luggage. The drivers passenger front seat was littered with used tissues; perhaps she was ill. She also said she arrived a few minutes prior to us seeing her and she parked so she could not be seen, but the app still showed her being 2 minutes away.
    As I said before we cancelled this ride because her ride would not accommodate us and she was rude to us as well.
    I don’t want to ding the next driver who was excellent but that appears to be the only way Uber is allowing me to request a refund of the $5.00 cancellation fee.
    I’d also like to report the real bad driver so others will not have to deal with her if possible.
    Does anyone know how I can do this as the app isn’t working and Uber doesn’t have a number customers can call to express such matters.
    This is the first time I have had a problem with an Uber driver, but it makes me think twice about using Uber again.

    Reply
  8. Grace Nguyen says

    August 4, 2021 at 1:07 pm

    I’m being charged for a ride that I didn’t take in Texas, from 1997 Katy Mills Blvd, Katy, TX 77494, US to 1104 N Sam Houston Pkwy E, Houston, TX 77032, USA. I never been to Texas before nor know anyone in Texas. I was charged for $ 89.78 plus $60 tip. Please correct this. I have not use any ride service since 2019. This is a fraud.

    Reply
  9. Nataska King says

    January 5, 2022 at 6:57 pm

    On 12/16 I was charged for Dec 16, 2021 UBER* TRIP http://WWW.UBER.COM CA 12/16 (…5157)
    Card -$36.98. This was a ride I never took or shows as ride I ordered in the app. Because of this I have been unable to reach out to anyone or request a refund. There is no phone number to call. I need help to receive a refund without cancelling my debit card which is the only way my bank can help me.

    Reply

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