How to Get Refund from Uber

Ordering an Uber is very simple. Your phone knows your location and Uber has your most visited places saved. You do not even need to take cash out to pay the driver. The problem arises when you want to raise a dispute for refund fare for the trip. That means getting Uber refund.

It should be as easy as ordering an Uber, except that is where the problem arises. Many people do not know how to raise a request for the refund of money.

Uber will accept your claim and give you refund if your dispute is genuine and legitimate.

Don’t Worry!!! We are here to help you. 

WAYS TO RAISE A DISPUTE:

This article will elaborately explain two different ways to get your Uber refund. You can either get your Uber refund by Using the Uber App or by Using the Uber Website.

Raising refund dispute using the Uber App

There is feature in-app to report issues with the ride.

Uber app is a user-friendly application which is very easy to operate. You must be logged into your Uber account before accessing any in-App features. If you are not logged in, then use phone number and password to log into your account.

Step 1. After logging in, you can now see a button on the top left corner of your screen. It looks like three horizontal lines ☰. Tap that button.

Step 2. You can select My Trips. All your past and upcoming trips will be displayed in this section.

Step 3. Click on the Past Trips and select the trip you wish to dispute for the refund.

Step 4. Choose the reason for raising Dispute by clicking I was incorrectly charged a cancellation fee if you do not agree with a cancellation fee.

Step 5. This will open the form that will allow you to dispute a cancellation fee. If the request raised is genuine, Uber will refund the extra money which was charged.

Step 6. If you want a refund for anything other than cancellation charges, then choose I would like a refund. You can find it under the list of Help options.

Step 7. Choose the issue which would describe your request correctly. This section includes eight reasons for raising a dispute.

• My driver didn’t start or end my trip on time – choose this option when you feel your trip took a long time only because of your driver.
• My driver took a poor route – Uber will refund your fare if you choose this option only in extreme cases. If the driver took the cab in an altogether different way then only select this option.
• My driver stopped mid-trip – You shouldn’t be charged for any stops if your driver stopped the trip for his work. If you were charged, select this option.
• I did not take this trip – If you see a trip and a receipt for a trip you didn’t take then select this option.
• I missed my flight or event – Uber doesn’t claim responsibility for missing flights or events, but you can choose this option if you feel that your driver was the main reason for this problem.
• I was charged a cleaning fee – if you were wrongly charged for cleaning, then select this issue.
• I paid a toll for my driver – Uber fare automatically calculates all the toll you encounter during your trip; you shouldn’t have to pay a toll for your driver.
• I paid my driver cash – Uber provides Cashless transactions; if you paid cash for your ride, choose this option.

Step 8. After selecting the option, you will have to type in the details of your dispute.

Step 9. Your options will vary according to the issue you selected.

Step 10. You will be asked to fill more information regarding the issue.

Step 11. The more detail you provide, the more informed a decision Uber will be able to make.

Step 12. Finally, tap Submit. Uber will analyze your problem, and if the dispute raised for Uber refund is found genuine, you will get the refund.

Raising refund dispute using the Uber Website

Step 1. Visit the Uber help website by clicking on this link https://help.uber.com/ and sign into your account to view your trip history and file a dispute for a specific trip. You can use your phone number or email id to login.

Step 2. On the left side of the window, you will see a Riders tab. Click on that tab. In the drop-down menu, you will find a Trip and Fare Review section. Click on a specific trip you want to raise the issue for the refund.

Step 3. In the drop-down menu, you will find a Trip and Fare Review section. Click on a specific trip you want to raise the issue for the refund.

Step 4. Choose the reason for raising dispute by clicking I was incorrectly charged a cancellation fee if you do not agree with a cancellation fee.

Step 5. This will open the form that will allow you to dispute a cancellation fee.

If the request raised is genuine, Uber will refund the extra money which was charged. If you want a refund for anything other than cancellation charges, then choose I would like a refund. You can find it under the list of Help options

Step 6. Choose the issue which would describe your request correctly. This section includes several reasons for raising a dispute.

• My driver didn’t start or end my trip on time – choose this option when you feel your trip took a long time only because of your driver or he didn’t stop the trip even after dropping you off.
• My driver took a poor route – Uber will refund your fare if you choose this option only in extreme cases. If the driver took the wrong route then only select this option.
• My driver stopped mid-trip – You shouldn’t be charged for any stops if your driver stopped the trip for his work. If you were charged, select this option.
• I did not take this trip – If you see a trip and a receipt for a trip you didn’t take then choose this option.
• I missed my flight or event – Uber doesn’t claim responsibility for missing flights or events, but you can choose this option if you feel that your driver was the main reason for this problem.
• I was charged a cleaning fee – if you were wrongly charged for cleaning, then select this issue.
• I paid a toll for my driver – Uber fare automatically calculates all the toll you encounter during your trip; you shouldn’t have to pay a toll for your driver.
• I paid my driver cash – Uber provides Cashless transactions; if you paid cash for your ride, choose this option.

Step 7. After selecting the correct choice, you will have to fill a form stating all the information about the trip and your disputes. Different reasons will have slightly different forms. For example, if you selected “I paid my driver cash” there will be a field for you to enter what was the amount of cash paid.

Step 8. Try to be reasonable and polite while raising a dispute. Click on the submit button and send it to Uber. Uber will get back to you within few business days after properly reviewing the situation.