Uber Gold is the second level of Uber’s ongoing rewards program that offers its members benefits such as priority ride support.
About Uber Gold
Uber Rewards has a tiered elite status framework. You can earn reward points and unlock exclusive benefits at different tiers. There are a total of 4 levels of membership, namely Blue, Gold, Platinum, and Diamond. As per the program, you can qualify for Uber Gold at 500 points by earning points against your ride-sharing trips and delivery orders.
To access Uber Gold, you must earn between 500 and 2499 points in your six-month earning period. Once you reach a total of 2500 points, you become eligible for Uber Platinum.
What are the perks of Uber Gold?
Gold members get access to two specific benefits that Uber Blue members do not have. This includes:
- Flexible ride cancellations within 15 minutes
- Priority support for rides and UberEats orders
Other than this, you can exchange your reward points for rewards in the app and continue to garner more points to obtain a higher status level.
How does the flexible cancellation policy work?
Uber levies cancellation fees if you cancel a regular Uber trip after 2-3 minutes of booking it.
However, suppose you have to cancel a ride for some reason as an Uber Gold member post the fee-free cancellation period. In that case, if you rebook a new ride within 15 minutes, your previously charged cancellation fee will be automatically refunded. Within five business days, your refund amount will reflect in your linked bank account or your Uber Cash balance.
Riders must note that this policy does not cover UberPOOL and Express Pool rides. Also, it is currently available only in the U.S.
What is priority support and is it worth it?
If you are someone who values quality customer support and expects fast responses from your support agents, then this benefit of Uber Gold will be of interest to you.
Priority support lets you enjoy swift response times when contacting Uber for queries related to rides and UberEats. You will get connected to better-trained support executives for a superior and dedicated support experience.
Will I unlock priority airport pickups with my Uber Gold status?
No, priority pickups at airports are available for Platinum and Diamond levels only. Uber Blue and Uber Gold do not offer this perk. This exclusive benefit provides you access to the closest Uber ride when you are riding from most airports. You can access priority airport pickups at 2500 points or higher.
What is the duration of the validity of a particular status level?
The Uber Rewards program gives its members a six-month window to hit a specific status. It is commonly referred to as the earning period or spending cycle which begins when you first join the program. During this time, you can unlock subsequent tiers as you keep earning more points for your Uber rides and UberEats orders. You will stay at the last unlocked status level for the remainder of the current earning period and the next six-month spending cycle.