Uber assists customers including drivers, partners/car owners, and riders with timely assistance using email services, internet resources, and mobile app. The Uber hotline number is also active 24 hours a day, and 7 days a week to provide official and reliable support to all the customers.
One of the best transport apps Uber provides the different mode of contacting the customer care which makes the user satisfied for solving various issues.
This transport service provider provides the services all over the world. It is very difficult to satisfy the customers all over the world. There are different types of customers associated with Uber and they have to deal with all of them and their issues.
Uber customer care deals with different issues of various users associated with it such as the owner of cars who gave the car for rent, drivers and the users who are using the services. The various ways of support provided by the Uber are as follows –
1. Get Uber Help by Toll-Free Number
There are various problems which one could not be able to explain on the mails or through any other mode but only by explaining one problem.
Even there are times when one does not have the time but with the advancement of technology, one could be accessible only on their phone.
So with this one can call and explain the problem or issues which one are facing with the app. In case if any of the users has any problem with the transaction or services could contact at
- 800 101 3611
- (65) 31584255
- 1866 576 1039
These customer care numbers are available 24 X 7 all the days so that anytime when one is having the problem or issues with any of the transactions done then one could contact them.
In case the users or car owners etc are also having a problem then one could contact the customer care anytime for the resolution of their issues.
If a driver is facing any issues then a driver could reach the customer care through call with the help of an app such as –
- Login to the id of the driver.
- Click on the help tap in the account.
- One will find a blue icon on the right-hand side of the screen.
- Then one needs to tap on the call support.
- Within two minutes one will be connected to the customer care.
2. Uber Help – Emergency number
While on road any kind of emergency could arise and there is a need for the number in any kind of emergency.
This number should be accessible anytime during an emergency. If any accident happens then one should reach to this number 800-353-8237 and will get the immediate help.
Those all who are associated with Uber should have this number saved into their phone so that it could be used for any emergency which could arise anytime and anywhere.
3. How to contact Uber through website
One can visit the website of Uber and can go the help link of the Uber where on various issues faced by the new users or doubts by the new users before opening an account with the Uber is answered.
The queries are segregated on the basis of various options available in the Uber and also related to the different services provided by them.
Even the answers to the queries are also given in the segregated form depending on the types of users such as riders, partners etc.
Depending on the usability of the user one can go to that section and according to the query, one could get the answer to their query. Anyone who wants to have the query then one can go the link help.Uber.com and could get the answer to all the queries.
4. Sign in to get more Uber help
If any of the users have any query which is over and above the queries mention in the Uber app then one could sign in with the Uber.
After signing in with their account id and password one could able to send the messages to the customer care representatives through Uber account.
The reply to the query would be received by the customer care on the registered email id.
One can go the website of Uber or can use the link to sign in.
If one is driver then need to sign in as driver and report the complaint after logging in. Same as with the rider need to sign in as rider.
5. Uber Help by Support email
There are times when it is difficult for one to have access on their phone or mobile every time.
For this, they feel that to send an email and whenever there is a time one can see to the email with the reply to the queries of the issues.
The reply to the queries would be received by the customer care representative within 24 hours. The users could email the customer care at support@Uber.com with their query.
Update: Uber official support email is firstname.lastname@example.org, But since December 2016 email is replaced by the app and Help Desk.
6. Uber Help on Facebook
Almost everyone in today’s scenario uses the facebook for various things such as socializing with the friends and families, to explain the view points of self, to share various things or messages on a social platform and many others.
Through facebook one can reach the Uber and could directly send the messages to Uber.
After logging in to the account of facebook one can go the Uber page or through the link facebook .
In this one can give the reviews, images, feedbacks etc and could get the answers to their queries.
On the same platform, one would get the reply to their query. If any other person has given the review and one is facing the same issues then one could comment on the same and together one can have the solution for their queries.
7. Uber Help on Twitter
There are many people nowadays who are comfortable in using the various social media app. One of the apps which are used by various people is the Twitter and one could easily put the complaint or point of reviews in this. For this one need to do follow the steps such as-
- Open the Twitter site https://twitter.com/
- One need to log in with their login id and password on twitter site.
- Visit the Uber page by searching on the search twitter option or by clicking on the link twitter. “@Uber_Support”.
- On this one can tweet about the issues or with feedback related to Uber.
- The Uber support team will answer the query tweeted on the twitter.
8. Uber Help for Lost something in Uber Cab
There are times when one must be in hurry and mostly during these times one faces a lot of problems as in hurry there are various mistakes which one does.
While using the Uber and if any user is in hurry then there might be the chances that one could forget the material on their cab.
If one had used a single cab then one could call the driver and could trace their material back.
On the other hand if one had used many of the cabs from visiting various places or if driver does not pick the call and one had left or lost any of their valuable or important items in the Uber cab, then it might be difficult to trace them.
For the convenience of the users, Uber had made the special facility where one can put the complaint of the things which one had lost with all the details one had the information about.
One can go to the link t.Uber.com/lost and need to sign in for the account and give the details.
If one does not have the contact number then one could give the contact number of any of the known person where they could be contacted in case needed.
9. Uber Help by Web Support
Uber has a new home on the web where it offers comprehensive help support and detailed information for all the customers. You can follow these sequence of steps-
- Use a computer, mobile phone, laptop, or tablet with internet connectivity.
- First, you have to open the official website at the following link- https://www.uber.com/
- After that, create a personal account or login by clicking the ‘Sign In’ link at the top of the home page.
- Click the ‘Help’ link at the top of the page and open the web support of Uber.
- You can click the appropriate links and go through details of trip requests, fare calculation, payment options, privacy issues, airport services, etc.,
- In addition, you can use web support to request a ride, sign up as a driver, or find a location or city near you.
- The help pages can also be browsed or searched for information without signing in as a member or partner.
10. Local Driver Websites
Uber is one of the best apps through which the drivers could earn a good amount of money.
Before getting involved with Uber one wants to know every detail that should be known by the driver.
There are various places especially in the US in which the Uber provides its services and as per the different places there are different driver guide provided to the drivers having the details of rules and various other information’s that should be available with the driver of that area.
There is a proper guide for all the queries related to the driver could one get to know on the link Uber.com/drive/. Over here one will get the information related
- How many hours does one could work?
- If a driver is not having the car then how one could get the same.
- About the safety of the drivers.
- Rewards which a driver could earn while driving.
- The real-life stories of the driver associated with Uber as motivation.
- How one could get the support from Uber.
There are many other queries associated with the working as a driver with Uber for which one could get an answer over here.
11. Uber Help In-app Services
There are at times when one could not able to do the complaint on the phone as well as on the email.
But one could be accessible on the app from where one uses the services without any issues.
When one faces any issues then one does not have any need to go with any other mode of resolving the issues.
One could resolve the issues with the help of an app only. One need to login to the app and then had to go the help tap after logging in to the account.
There one could have the queries answer related to the transaction and if one is not satisfied with any query or the services related to any transaction then could write the message on the app itself.
The reply will soon be received by the user on the app itself related to their query.
Without any hassles of going to any other mode of communication with the customer care.
One can easily communicate the problem related to their transaction or any other over the app only.
The reply on the app within the stipulated time frame make one satisfied easily and quickly related to their query without any inconvenience.
- Download Uber App to your iPhone, Android, or Windows Smart Phone, and sign in to your personal account.
- Tap the ‘Help’ item from the App’s menu and read all the information or report any trip related issue to Uber.
- Hit the ‘Account’ item on the App’s menu and update your profile, check payment statements, add vehicles, etc.
- Riders can book or cancel rides, track routes using GPS, use the offline map, calculate estimated fares, and check the App for various options and details.
12. Uber Help on Greenlight location
There are times when one feel that one need to discuss the issues with the organization member face to face.
If one gets that opportunity to tell the problem directly then this will solve half of the pain due to that issues faced by the user at that moment only.
For giving the comfort to its users Uber had introduced the facility of greenlight location.
These facilities are available all around the world and it’s different depending on the place where one is using the services.
There are two of the facilities in greenlight location such as –
- Greenlight Hub: In this one could have the word with the experts of the Uber. Any query related to Uber, one could get the answer for each of their queries. Any one whether new or old user related to the Uber could get their queries resolved over here. One could get the individual preference as having the opportunity to have one to one answer to their query.
- Greenlight spots: Any of the new users could get the answer to all their queries through this. One needs to find out the greenlight spot nearby them and could get the resolution on one to one basis.
13. Uber Corporate office address
There are various location in which one had the Uber services and as per the location, Uber had introduced their corporate office for that area.
In case any of the one associated with Uber had an issue can go to their corporate office within the office hours and could get in contact with them.
As in US the address of the corporate office is 182 Howard Street, San Francisco, CA 94105.
So as per the area, one could contact them and could get the resolution to their queries at the earliest.